Shipping policy

Shipping & Delivery Policy

Last updated: 25th July 2026

Free UK Standard Delivery on orders over £75 — no code needed.

We aim to dispatch your order within 3 working days of you placing it. You'll receive a confirmation email with tracking once your order is on its way.

UK Delivery Options

Service	Delivery Time	Cost	Free Over
UK Standard Delivery	2–4 working days	£3.65	£75
UK Express Delivery	1–2 working days	£5.65	£150

Delivery times are estimates and begin once your order has been dispatched, not from the moment you place it. They are not guaranteed and may be affected by circumstances outside our control — see If your delivery is delayed below for your rights.

Tracking Your Order

You can track your order using the tracking link in your dispatch confirmation email.

Your tracking number is created once your order has been packed and is ready for collection by the carrier. Please allow up to 24 hours for the tracking number to activate — it may not work until the courier has collected your parcel.

If you have any questions about your order, contact our customer service team at sales@nuevecode.co.uk.

If Your Delivery Is Delayed

We'll always do our best to get your order to you within the estimated timeframe. If something goes wrong, your rights as a consumer are protected:

Unless we've agreed otherwise, we'll deliver your order within 30 days of the day after you place it.
If we miss that (or any delivery date we've agreed) and delivery on time was essential, or you set a new reasonable deadline and we still don't deliver, you can cancel your order for a full refund.
Your order remains our responsibility until it is delivered to you (or to someone you've nominated to receive it).

If your order hasn't arrived when you expected it, contact us at sales@nuevecode.co.uk and we'll help track it down.

Frequently Asked Questions

I haven't received a confirmation email and I placed my order over 24 hours ago — what should I do? Order confirmation emails sometimes land in spam or junk folders, so please check there first. If you still can't find it, contact our customer service team at sales@nuevecode.co.uk and we'll locate your order and tracking details.

My tracking number isn't working — what should I do? Please allow up to 24 hours for your tracking number to activate, as it may not be valid until your order is picked up by the courier. If it's still not working after that, email us at sales@nuevecode.co.uk.

Express Delivery — Postcode Restrictions

Some remote and offshore postcodes have restrictions on express shipping, and orders to these areas may take longer. Express delivery restrictions may apply to:

AB, BT, DD9–11, DG5–9, FK17–21, GY, HS, IM, IV, JE, KA27–30, KW, KY10, KY14–16, PA20–38, PA41–49, PA60–78, PA80, PH5–9, PH11–13, PH15–26, PH30–50, PO30–41, TD5, TD15, TR21–25, ZE.

If you're in one of these areas, we recommend choosing Standard Delivery.

Delivery to Temporary Addresses

We want your parcel to reach you safely, so we recommend against shipping to short-term or temporary addresses (for example hotels, hostels or short-stay rentals such as Airbnb).

Deliveries to these locations are more likely to be delayed, misplaced or returned to us because of limited access and unpredictable availability when the parcel arrives. If you do choose a temporary address, please make sure someone will be available to receive the parcel, as we can't guarantee successful delivery in these circumstances. This does not affect your statutory rights.

Damaged, Lost or Missing Parcels

If your order arrives damaged, or your tracking shows it as delivered but you haven't received it, please contact us at sales@nuevecode.co.uk as soon as possible and we'll put it right. For damaged or faulty items, see our Return & Refund Policy [LINK] for your options.

International Delivery

We ship worldwide. International shipping costs are set by the carrier and calculated at checkout based on your delivery destination and order. Delivery timeframes vary by destination and are not guaranteed.

Please note that customs duties, import taxes or other charges may apply once your parcel reaches its destination country. These are set by the destination country's authorities and are the customer's responsibility — they are not included in the price you pay us or in the shipping cost at checkout.